Orders are typically processed within 1–2 business days. You will receive a confirmation email with tracking details once your order has been shipped. Please note that processing times may be slightly longer during high-demand periods or sales events.

If you need any assistance with an existing order, please email us at simply email us at info@theoriginalunderground.com and we typically respond in under an hour (during our normal business hours). Please note that free shipping offers are available to the US only. We also offer free order pickup regardless of order value at our Brick, New Jersey warehouse. If you would like to pick up your order, simply email us and we are happy to help!

We make every effort to get orders out within 72 hours of receiving them, however in rare cases it can take as much as a few business days to ship. If there is going to be a delay we will notify you immediately via the email you provide.

We ONLY ship to the address specified on your receipt unless otherwise requested. Please be sure it is accurate. All items are shipped with a Tracking Number.

USPS orders are picked up Mon - Sat by 11 a.m. EST each day (holidays excluded).

UPS orders are picked up Mon - Fri by 1 p.m. EST (holidays excluded).

IF YOU NEED YOUR ORDER RUSHED we can upgrade your shipping for whatever the additional cost would be. Just write us BEFORE placing your order and put "RUSH" as the first word in the subject line and we will respond within 24 hours. If you don't notice us beforehand, we may ship your order before getting to your message. 

SHIPPING TO THE UNITED STATES:
Once the tracking number posts "delivered", that means that package has been delivered. We are not responsible for lost or stolen items. If you would like to purchase insurance or signature confirmation, we are more than happy to accommodate you. Please let us know and we will send you a new invoice.

If it is not safe to leave the package on your door stop, please leave a note on your mailbox to the carrier to prevent any issues or otherwise write us to add Signature Confirmation. If the item is stolen from your door there's nothing we can do.

INTERNATIONAL: 
Items are shipped with an average estimated delivery of 5-9 business days after your item has shipped. In some rare cases shipment time can be up to 2-4 weeks depending on Customs holds for your country.

We mark all deliveries outside the US as "Gift" but are not responsible for any tariff or additional taxes your country may charge. Please note that we are NOT responsible for LOST or STOLEN items. If you would like to purchase insurance/signature confirmation, please let us know.

Yes, we offer international shipping to most countries. Shipping rates and delivery times vary depending on the destination. Any applicable customs duties or taxes will be the responsibility of the recipient.

If you need any assistance with an existing order, please email us at simply email us at info@theoriginalunderground.com and we typically respond in under an hour (during our normal business hours). Please note that free shipping offers are available to the US only. We also offer free order pickup regardless of order value at our Brick, New Jersey warehouse. If you would like to pick up your order, simply email us and we are happy to help!

We make every effort to get orders out within 72 hours of receiving them, however in rare cases it can take as much as a few business days to ship. If there is going to be a delay we will notify you immediately via the email you provide.

We ONLY ship to the address specified on your receipt unless otherwise requested. Please be sure it is accurate. All items are shipped with a Tracking Number.

USPS orders are picked up Mon - Sat by 11 a.m. EST each day (holidays excluded).

UPS orders are picked up Mon - Fri by 1 p.m. EST (holidays excluded).

IF YOU NEED YOUR ORDER RUSHED we can upgrade your shipping for whatever the additional cost would be. Just write us BEFORE placing your order and put "RUSH" as the first word in the subject line and we will respond within 24 hours. If you don't notice us beforehand, we may ship your order before getting to your message. 

SHIPPING TO THE UNITED STATES:
Once the tracking number posts "delivered", that means that package has been delivered. We are not responsible for lost or stolen items. If you would like to purchase insurance or signature confirmation, we are more than happy to accommodate you. Please let us know and we will send you a new invoice.

If it is not safe to leave the package on your door stop, please leave a note on your mailbox to the carrier to prevent any issues or otherwise write us to add Signature Confirmation. If the item is stolen from your door there's nothing we can do.

INTERNATIONAL: 
Items are shipped with an average estimated delivery of 5-9 business days after your item has shipped. In some rare cases shipment time can be up to 2-4 weeks depending on Customs holds for your country.

We mark all deliveries outside the US as "Gift" but are not responsible for any tariff or additional taxes your country may charge. Please note that we are NOT responsible for LOST or STOLEN items. If you would like to purchase insurance/signature confirmation, please let us know.

We accept returns within 30 days of delivery. To be eligible, items must be unused, in their original packaging, and accompanied by proof of purchase. If the item is faulty or damaged, we will cover the return shipping and provide a replacement or full refund.

NO HASSLE EXCHANGES ON ALL APPAREL

We completely understand that it's tough to pick out a size on a screen, so we offer no worries exchanges if you happen to get something that doesn't fit perfectly. Just write us and let us know what size you would like and we will be more than happy to mail it out to you with a return label for the incorrect size you recieved. We cover all the shipping costs so you can shop easy and not worry about paying anything further to get the item that's going to fit you perfectly! Just make sure the original is unworn and unwashed, and write us within 14 days of receiving your order. This policy is valid for the United States only. If you have any questions at all or if your shipping address is outside of the United States, just write us and we will be more than happy to help!

RETURNS

If you are not 100% satisfied with your purchase (unhappy with our print quality or our products offered) we will gladly offer you a refund for your items minus the shipping costs. If something is wrong with the order (wrong order received / wrong size received / basically our fault) PLEASE CONTACT US right away. We will send you a replacement item immediately and cover shipping costs both ways. We do our best to avoid these errors but please be patient with us if we've made a mistake with your order. 

RETURN / EXCHANGE INSTRUCTIONS

Please try to send us your exchange or return within 7-10 days of the delivery date. Refunds can be processed up to 30 days after receipt of payment. After 30 days, items can be returned for a store credit for the original value of the purchased item.

PLEASE BE SURE TO INCLUDE ALL INFO INSIDE RETURN PACKAGE FOR QUICKER PROCESSING:

1) FULL NAME
2) RETURN ADDRESS
3) EMAIL
5) REPLACEMENT DESIGN/SIZE/STYLE/COLOR NEEDED or REFUND request
6) *INTERNATIONAL Customers* Please contact us regarding return postage costs

Send to: 

Shady Front Holdings
1121 Industrial Parkway
UNIT D
BRICK , NJ 08724

Be sure to check for any discrepancies or defects prior to wearing/using your item.

WE DO NOT REFUND SHIPPING costs for any returned merchandise.